Returns Policy
We are a small business that firmly believes in ensuring a circular economy and fairly paid artisans and farming communities in our green supply chain.
If you are not 100% satisfied with your purchase you can return for store credit or exchange within 7 days of receiving the product. Any issues beyond 7 days, we will work with you on a case to case basis for damages and defects only. Keep the manufacturer packaging and invoices in case of an exchange or return need so that we can ensure a smooth experience for you.
How to Return
Email us at social@codesustain.in and we will respond you within two business days. Refund store credits will be issued to the original customer account used for purchase. Codesustain is at its liberty to deduct initial shipping fees and return shipping costs, on a case-to-case basis.
- Discounted items are final and cannot be returned or exchanged. At a maximum in genuine cases, shipping costs will be deducted and store credits issued.
- Returned items must have tags still on and be returned in original product packaging.
- Returned items must have no visible signs of wear or use or being washed.
Several types of goods are exempt from being returned. Personalized products, yoga products e-gift cards and downloadable products are non-returnable. If the return is approved, you will need to ship the product back to the origin shipping address.
Refunds
Once your return is received and inspected, we will send you an email notification. After processing your request a store credit or refund minus the return shipping costs will be issued to your customer account. Refund credits typically take around 5-7 working days from the time you receive an email notification informing about the same. The shipping cost will be deducted from the refunds.
All our shipments are covered under transit insurance.
Personalized Items
Personalized items cannot be refunded unless defective or damaged during shipping.
Exchanges
We will exchange your item if defective or damaged during shipping. If you need to make an exchange please email us at social@codesustain.in.
Shipping
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Product
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
Other
You can contact us through our contact page! We will be happy to assist you.
Any more questions?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.